What are the essential components of the hospitality worker training
Recruitment Solutions International Ltd. (Recruitment Solutions)
is approved by the Alberta Hotel and Lodging Association (AHLA)
to provide training for hospitality workers. The training program
is based in Manila, Philippines and the course curriculum uses
emerit training standards. Recruitment Solutions trains housekeeping/room
attendants and food and beverage servers for deployment in
2) What is the cost of the tuition to take the hospitality worker
The tuition for the classroom hospitality worker training program
is 40,000 pesos.
3) Can the tuition be paid by installments?
The option to pay tuition in installments is available. Tuition
covers the cost of class room instruction, the hospitality worker
study manual, remedial study sessions with the instructor and
the emerit online exam which resides on the AHLA server in Edmonton, Alberta, Canada.
Can the fees be paid in Canada?
Fees may be paid to our representatives in our Calgary and
5) How is the classroom course organized?
Classes are arranged during evenings and weekends where possible.
Instructors of the hospitality worker training programs are trained
by a representative of the Alberta Hotel and Lodging Association.
The instructors will review the hospitaity worker curriculum in
the classroom and students will be provided with work books
published by the Canadian Tourism Human Resource Councilthat
assist the hospitality worker student comprehend the curriculum and
prepare to write the online exam. After completion of the classroom
study portion of the program students will be required to write
the emerit online exam which resides on the AHLA server in Edmonton, Alberta, Canada. Those who pass the online exam will be
approved to participate in the mandatory on-the-job training
portion of the program.
6) What is involved in the mandatory on-the-job (OJT) training
After successful completion of the online examination as required
by the AHLA, hospitaity students are required to participate
in a program of 300 hours of supervised on the job training
(OJT) for housekeepers and 500 hours for the food and beverage
servers. On the job training can be taken at a number of hotels
and resorts approved by the hotel worker instructors.
The hotel worker instructors will discuss on the job training
options available to the trainee once they are registered
and have begun to take the classroom portion of the program.
If a trainee is employed as a room attendant (housekeeper)
or waiter/waitress (food & beverage server) in
a hotel or restaurant do they have to take the OJT?
If you are employed as a hotel room attendant (housekeeper)
or waiter/waitress (food & beverage server) you can
arrange for your employment supervisor to evaluate your
and, if successful, you may not be required to take the
8) After I complete the classroom and on the job training
will I attain certification as a room attendant or food and
After successfully completing the online exam and the mandatory
hours of on the job training, you will receive the Occupation
Knowledge and Performance Certificate for a housekeeper
or food & beverage server. Final certification can
only be attained after arrival in Canada and is done through
Hotel and Lodging Association. All hospitality workers are
to complete the certification process once in Canada.
You can begin working in Canada after you receive the Occupational ExperienceCertificate referenced above.
9) If I successfully complete the classroom training and
the mandatory OJT am I guaranteed a job in Canada?
Successfully completing the online examination and mandatory
OJT of the program does not guarantee you a job in Canada.
Upon completion of your training and receipt of the Occupational
Experience Certificate, Recruitment Solutions
will present your credentials to prospective employers
and work to obtain a job offer for you.
If Recruitment Solutions is successful in obtaining a job
offer for you, you must apply to the Canadian Embassy for
approval to work in Canada. The Canadian Embassy can reject
applicants with valid job offers for a variety of reasons.
The Canadian Embassy is entirely independent of the AHLA,
HRPC and Recruitment Solutions and is solely responsible
for granting approval of visas to work in Canada.
10) Does the Canadian Embassy grant hotel workers a work
visa or an immigrant visa?
If you are successful you will be granted a one year work
visa by the Canadian Embassy.
11) Will I be required to sign a contract to work for one
employer in Canada?
You will be required to sign a contract stating that you
accept the job offer of full time employment as a hotel worker
and that you will work for your sponsoring employer for one
12) After my contract is completed can I stay in Canada?
You will be granted a one year or a two year work visa by the Canadian
Embassy. After completion of your one or two years in Canada the
terms of the work visa require you to return to the Philippines.
you are employed as a hospitality worker in Provinces with
a Provincial Nominee Program such as Alberta
you may have an opportunity to extend your visa if you
are nominated by your employer to the Government’s
Provincial Nominee Program (PNP). Under the auspices of the
can be nominated to remain in Alberta or Manitoba and if
approved you will have your work visa converted to an immigrant
visa. This process may take a year to complete and should
you be nominated to remain in the Province where you are
employed, you can extend your work visa while the PNP
processes your application. You will be required to stay
your sponsoring employer while your application is being
13) During my stay in Canada can I take a holiday?
You are not eligible to take a holiday when in Canada on
a one year work visa. However, you will earn vacation pay
while employed according to provincial labor law.
14) Who will pay for the Canadian Embassy processing fees?
This depends on the conditions set by the Government where you reside when you are recruited. Consult with Recruitment Solutions for the situation that appplies to your situation.
Is a placement fee charged by Recruitment Solutions
or its’ partner
company in the Philippines to obtain a job
offer to work in Canada?
16) Who will pay for the cost of travel to Alberta, Canada?
Your employer is responsible for paying for the cost of
a return air ticket from to Canada.
Your employer is also responsible for arranging transportation
for you to your place of employment. Housing will be arranged
for you by your employer and Recruitment Solutions.
17) If I register to take the training class and I complete
the mandatory OJT quickly how soon can I start work in Canada?
The hospitality worker training classes are underway now. It
is expected that the classroom portion of the hospitaity
worker training program can be completed within five
weeks. When you successfully pass the online exam
you should be able to begin the mandatory OJT as soon as
If you complete the OJT quickly you may be approved
to work in Canada as quickly as 6 – 7 months after
starting the training.
18) How much do hospitality workers get paid in Canada?
Hotel room attendants (housekeepers) earn approximately
$9.50 - $11.50 (Canadian) per hour. Food and beverage servers
earn less but have the opportunity to earn much more through
gratuities. The Canadian dollar is trading at just over
40 pesos per dollar. (Source: The Manila Bulletin Online,
April 4, 2008).
19) Where will I live in Canada?
Some hospitality employers have dedicated housing for staff.
This is usually the case when the hotel is located in a
National or Provincial Park such as Banff, Lake Louise
or Jasper Alberta.
In other locations the employer will work with Recruitment
Solutions to arrange suitable accommodation in a variety
of settings such as a room within the hotel complex or a
room with a local family.
Has Recruitment Solutions and its’ parent
company, WorldWide HealthStaff Associates Ltd.,
in bringing hotel workers to Canada?
What is the name of Recruitment Solutions’ partner
company in the Philippines and how long have
the companies been involved in international recruitment?
The parent company of Recruitment Solutions is WorldWide
HealthStaff Associates Ltd. (HealthStaff). HealthStaff
has been in partnership with Horizon Recruitment Pacific
Corporation (HRPC) in the Philippines since 1998 and together
have successfully brought hundreds of Filipinos to both
Canada and the United States.
22) Will Recruitment Solutions train more hospitality workers
than Recruitment Solutions has orders from hspitaity employers
for housekeepers and food and beverage servers?
No, it is our agreement with the Alberta Hotel and Lodging
Association to train only enough hotel workers to fill
anticipated orders from hospitality employers.
23) What are the qualifications to become a trainee in the
hospitality worker program?
Candidates for the hospitaity worker training program
should have previous, recent work experience
and have strong
English language skills. Work experience as
a housekeeper or food or beverage server is
asset. At least
72 university or college credits are mandatory.
Graduates of the Hotel and Restaurant Management
degree program are invited to apply.
24) Whom should I contact for more information?
Kaye Varias is the Program Manager for the Hospitality Worker
Training Program in Manila. Candidates should contact
Kaye and arrange to attend an orientation session to
learn more about the details of the program. Kaye can
be reached in Manila at 632-724-8601 and 632-726-3605.
25) What is the address of your office in Manila?
office is located at 3/F 205 EDSA Blvd., corner Rochester
Street, Greenhills, Mandaluyong City, Philippines.
more information on the international recruitment of hospitality
workers contact Recruitment Solutions International Ltd. at:
Toll Free: (800) 353-6687